Last updated: April 30, 2026
DigiXL Academy is an education service provider, and we do not ship physical products as part of our standard course offerings. This policy outlines how our services and any associated materials are delivered to enrolled students.
All DigiXL Academy programs are delivered through a hybrid model combining online learning and offline workshops:
Online Course Access: Upon successful payment, students receive login credentials and onboarding details via email within 24 to 48 working hours. Live classes, recorded sessions, learning materials, and assignments are delivered through our learning portal.
Offline Workshops: Monthly offline workshops are held at our Kochi location. Workshop schedules, venue details, and attendance instructions are shared via email and SMS at least 7 days in advance.
Internship Component: The mandatory 3-month internship at WebQ Media begins after the structured learning phase. Internship onboarding details, including reporting location and supervisor, are provided one week before the internship start date.
In cases where DigiXL Academy ships physical items such as welcome kits, branded merchandise, printed certificates, or workshop materials:
Shipping Coverage: We currently ship within India only. International shipping may be arranged on a case-by-case basis at the student’s cost.
Shipping Charges: Standard shipping within India is included for enrolled students. Expedited shipping is available on request at additional cost.
Delivery Timeline: 5 to 10 working days within Kerala; 7 to 14 working days for other states in India, depending on courier availability and remote pin codes.
Tracking: Tracking details will be shared via email and SMS once the shipment is dispatched.
If you do not receive your course access, materials, or certificate within the stated timeline, please contact us at info@digixlacademy.com with your enrolment details. We will investigate and resolve the issue within 3 to 5 working days.
For physical shipments that arrive damaged or incomplete, students must report the issue within 48 hours of receipt with photographic evidence to be eligible for a replacement.
Students are responsible for providing accurate contact details, email addresses, and shipping addresses (where applicable) at the time of enrolment. DigiXL Academy is not liable for service delivery failures resulting from incorrect or incomplete information provided by the student.
Service delivery timelines may be affected by events beyond our reasonable control, including natural disasters, government restrictions, internet outages, or courier disruptions. In such cases, we will communicate revised timelines as promptly as possible.
DigiXL Academy No.39/1287, First Floor, Eroor Vasudev Road, Palarivattom, Ernakulam – 682025, Kerala, India Email: info@digixlacademy.com Phone: +91 79070 51040
Last updated: April 30, 2026
DigiXL Academy understands that circumstances change. While our programs are not goods that can be “exchanged” in the traditional sense, we offer flexibility through batch transfers and course swaps under defined conditions.
A student may request to transfer their enrolment to a future batch of the same program under the following conditions:
A one-time batch transfer fee of ₹2,000 (or 5% of the total course fee, whichever is lower) may apply. Subsequent transfer requests will be assessed on a case-by-case basis and may incur additional charges.
Students may request to switch from one DigiXL Academy program to another (for example, from Digital Marketing to UI/UX Design) under the following conditions:
A swap fee of ₹2,500 may apply, and credentials, materials, and progress from the original program will be reset.
The following cannot be transferred or exchanged under any circumstances:
In cases of medical emergencies, relocation, or documented hardship, DigiXL Academy may extend the standard transfer window or waive transfer fees at its discretion. Supporting documentation will be required, and decisions will be communicated in writing within 7 working days of the request.
Email info@digixlacademy.com with the subject line “Batch Transfer Request” or “Course Swap Request” and include:
Our team will respond within 3 to 5 working days with a decision and next steps.
DigiXL Academy No.39/1287, First Floor, Eroor Vasudev Road, Palarivattom, Ernakulam – 682025, Kerala, India Email: info@digixlacademy.com Phone: +91 79070 51040
